COOKIE POLICY

1. What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. Cookies allow the website to recognize your device and remember information about your visit, such as your preferences and previous actions.

In addition to cookies, we use similar technologies such as:

Web beacons (also known as "tracking pixels")
JavaScript tags
Local Storage and Session Storage
Mobile device identifiers

In this Cookie Policy, we will use the term "cookies" to refer to all of these technologies.

2. Why do we use cookies?

We use cookies to:

Enable certain features of our website to function
Remember your preferences and settings
Understand how you use our website in order to improve it
Personalize the content and advertising we show you
Protect your account security and prevent fraud
Comply with our legal obligations

3. Types of cookies we use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Without these cookies, our services cannot function properly.

3.2 Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

If you do not allow these cookies, some or all of these services may not function properly.

3.3 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Information about Google Analytics:
Google Analytics is a web analytics service provided by Google LLC.
For more information on how Google uses your data, please visit: https://policies.google.com/technologies/partner-sites
You can opt out of Google Analytics by installing the browser opt-out add-on: https://tools.google.com/dlpage/gaoptout

3.4 Marketing and Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites.

If you do not allow these cookies, you will not experience targeted advertising based on your interests across different websites.

Information about Facebook Pixel:
Facebook Pixel is an analytics tool by Meta Platforms, Inc.
For more information: https://www.facebook.com/privacy/policy
You can control the ads you see on Facebook: https://www.facebook.com/ads/preferences

4. Third-Party Cookies

In addition to our own cookies, we use third-party services that may install their own cookies on your device:

4.1 Payment Processing Services

PayU Latam (Primary Provider)
- Purpose: Securely process payments via credit cards, debit cards, and other payment methods.
- Cookies used:
  - JSESSIONID – Maintains the session during payment (Session)
  - payu_lat – Transaction identifier (24 hours)
  - checkout_session – Manages the checkout flow (Session)
  - language_preference – Checkout language (30 days)
  - fraud_token – Anti-fraud token (Session)
- Entity: PayU Colombia S.A. / PayU Latam
- Location: Colombia and other Latin American countries
- Privacy Policy: https://legal.payulatam.com/ES/politica-de-privacidad.html
- Terms of Service: https://legal.payulatam.com/ES/terminos-y-condiciones-de-uso.html
Stripe, Inc.
- Purpose: Securely process credit/debit card payments.
- Cookies used: __stripe_mid, __stripe_sid, cid, merchant
- Duration: Between session and 12 months
- Privacy Policy: https://stripe.com/privacy
PayPal Holdings, Inc.
- Purpose: Process payments through PayPal.
- Cookies used: LANG, cookie_check, enforce_policy, ts_c, ts, tsrce
- Duration: Between session and 3 years
- Privacy Policy: https://www.paypal.com/privacy
Tipalti, Inc.
- Purpose: Process royalty payments to artists.
- Cookies used: Session and authentication cookies
- Duration: Variable
- Privacy Policy: https://tipalti.com/privacy/

4.2 Content Integration Services

YouTube (Google LLC)
- Purpose: Play music videos and embedded YouTube content.
- Cookies used: VISITOR_INFO1_LIVE, YSC, PREF, GPS
- Duration: Between session and 8 months
- Privacy Policy: https://policies.google.com/privacy
Soundcloud Limited
- Purpose: Play embedded audio content from SoundCloud.
- Cookies used: sc_anonymous_id, _soundcloud_session
- Duration: Between session and 2 years
- Privacy Policy: https://soundcloud.com/pages/privacy

4.3 Social Authentication Services

Google Sign-In (Google LLC)
- Purpose: Allow logging in with a Google account.
- Cookies used: SID, HSID, SSID, APISID, SAPISID
- Duration: Between 2 and 24 months
- Privacy Policy: https://policies.google.com/privacy
Facebook Login (Meta Platforms)
- Purpose: Allow logging in with a Facebook account.
- Cookies used: c_user, xs, datr, sb
- Duration: Between session and 2 years
- Privacy Policy: https://www.facebook.com/privacy/policy

4.4 Customer Support Services

Zendesk, Inc. (if applicable)
- Purpose: Support ticket system.
- Cookies used: _zendesk_session, _zendesk_shared_session, _zendesk_authenticated
- Duration: Variable
- Privacy Policy: https://www.zendesk.com/privacy

5. How to manage and control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preference rights in the following ways:

5.1 UXEM Cookie Settings Panel

The easiest way to manage your cookie preferences is through our Cookie Settings Panel, which you can access by:

Clicking the "Cookie Settings" button in the footer of our website.
Visiting directly: https://uxem.com.co/configuracion-cookies
Through the cookie banner that appears on your first visit.

In this panel, you can:

✅ Accept or reject cookies by category (Functionality, Analytics, Marketing)
✅ View details about each specific cookie
✅ Change your preferences at any time
✅ Export your privacy preferences

Important note: Strictly necessary cookies cannot be disabled, as they are essential for the basic functioning of the website.

5.2 Browser Settings

You can also control and/or delete cookies through your browser settings. Below you will find instructions for the most common browsers:

Google Chrome:
- Open Chrome and click on the menu (three vertical dots) → Settings
- Click on "Privacy and security" → "Cookies and other site data"
- Choose your cookie preferences or click "See all cookies and site data" to manage specific cookies.
- More information: https://support.google.com/chrome/answer/95647
Mozilla Firefox:
- Open Firefox and click on the menu (three horizontal lines) → Settings
- Select "Privacy & Security"
- In the "Cookies and Site Data" section, click "Manage Data"
- More information: https://support.mozilla.org/en-US/kb/cookies
Safari (macOS):
- Open Safari and go to Preferences → Privacy
- You can choose to block all cookies or manage specific cookies.
- More information: https://support.apple.com/guide/safari/sfri11471/mac
Safari (iOS):
- Go to Settings → Safari
- Scroll down to "Privacy & Security"
- Turn on "Block All Cookies" if you wish to block them.
- More information: https://support.apple.com/HT201265
Microsoft Edge:
- Open Edge and click on the menu (three horizontal dots) → Settings
- Click on "Privacy, search, and services"
- Under "Privacy", choose your tracking prevention level.
- More information: https://support.microsoft.com/en-us/microsoft-edge

For general information about cookies and how to manage them, visit:

5.3 Global Privacy Control (GPC)

We respect Global Privacy Control (GPC) signals sent by your browser. If you have GPC enabled, we will interpret this as a request to opt out of the sale or sharing of your personal information for targeted advertising.

To enable GPC, you can:

Use browsers that support it natively (such as Brave, Firefox, DuckDuckGo)
Install browser extensions that implement GPC
More information: https://globalprivacycontrol.org/

5.4 Ad Settings

To opt out of interest-based advertising, visit:

Google Ads: https://adssettings.google.com/ (Turn off "Ad Personalization")
Facebook Ads: https://www.facebook.com/ads/preferences (Adjust your ad preferences)
Network Advertising Initiative (NAI): [suspicious link removed]
Digital Advertising Alliance (DAA): http://optout.aboutads.info/
European Interactive Digital Advertising Alliance (EDAA): http://www.youronlinechoices.eu/

5.5 Google Analytics

To opt out of Google Analytics specifically:

Install the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

6. Consequences of disabling cookies

If you choose to block or delete cookies, please note that:

❌ You may not be able to log into your account
❌ Some website features may not function properly
❌ You may need to re-enter information each time you visit the site
❌ Your preferences (language, timezone, etc.) will not be remembered
❌ Your experience on the site may be less personalized
✅ Strictly necessary cookies will continue to function to ensure basic site security

7. Cookies on mobile devices

If you access our services through our mobile application (when available) or mobile browser, we may also collect mobile device identifiers and use technologies similar to cookies, such as:

Mobile advertising identifiers (IDFA on iOS, AAID on Android)
Third-party SDKs for analytics and advertising
Local Storage and caching

You can control the use of advertising identifiers:

On iOS: Go to Settings → Privacy → Advertising and turn on "Limit Ad Tracking"
On Android: Go to Settings → Google → Ads and turn on "Opt out of Ads Personalization"

8. How often do we update this Cookie Policy?

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons.

When we make significant changes:

📧 We will notify you by email (if you have provided your email address)
🔔 We will display a prominent notice on our website
📅 We will update the "Last Updated" date at the top of this policy

We recommend that you review this Cookie Policy periodically to stay informed about how we use cookies.

9. Cookies and children's privacy

Our services are not directed to minors under 14 years of age. We do not intentionally collect personal information from minors under 14 through cookies.

For users between 14 and 18 years of age in Colombia, we require the consent of a parent or legal guardian for the use of non-essential cookies.

If you believe we have collected information from a minor under 14, please contact us immediately and we will delete that information.

10. Legal framework and compliance

This Cookie Policy complies with:

📜 The European Union General Data Protection Regulation (GDPR)
📜 Colombian Law 1581 of 2012 (Personal Data Protection)
📜 Colombian Decree 1377 of 2013
📜 The California Consumer Privacy Act (CCPA) and other US state privacy laws
📜 The EU ePrivacy Directive (Directive 2002/58/EC)

As an internationally operating music distributor, we are committed to complying with the strictest data protection regulations applicable to our users, regardless of their location.

11. Your privacy rights

In relation to our use of cookies, you have the following rights:

✅ Right to be informed: You have the right to clear information about how we use cookies (this policy).
✅ Right to withdraw consent: You can withdraw your consent for non-essential cookies at any time through our Cookie Settings Panel.
✅ Right of access: You can request information about which cookies we have set on your device.
✅ Right to erasure/deletion: You can delete cookies at any time through your browser settings.
✅ Right to object: You can object to the use of cookies for marketing and analytics purposes.

To exercise these rights or if you have any questions regarding our use of cookies, please see the contact section below.

12. International data transfers

Some of the third parties that set cookies on our website are located outside of Colombia, primarily in the United States and the European Union (such as Google, Meta/Facebook, Stripe).

When your data is transferred internationally via third-party cookies, we ensure that appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission
Certifications under recognized data transfer frameworks (e.g., the EU-US Data Privacy Framework)
Contractual guarantees with service providers

For more information on international data transfers, please consult our Privacy Policy.

13. Contact

If you have any questions or concerns about this Cookie Policy or how we use cookies, you can contact us:

UXEM Entertainment Group S.A.S.

📧 Email: soporte@uxem.com.co
📧 Privacy matters: privacidad@uxem.com.co
📍 Mailing address: Calle 92c, #66-16, Oficina 201 050042 Medellín, Antioquia Colombia
🔢 NIT: 901811705-2
🌐 Website: https://uxem.com.co
📄 Cookie Settings Panel: https://uxem.com.co/configuracion-cookies

14. Supervisory authority

If you are not satisfied with how we handle your personal data through cookies, you have the right to lodge a complaint with the appropriate data protection authority:

In Colombia: Superintendencia de Industria y Comercio (SIC) Delegatura para la Protección de Datos Personales Website: https://www.sic.gov.co
In the European Union: Your local data protection authority List of authorities: https://edpb.europa.eu/about-edpb/board/members_en

By continuing to use our website after reading this Cookie Policy, you accept the use of cookies as described herein. You can change your cookie preferences at any time through our Cookie Settings Panel.